b"Goal 2: ARDCs services will meet both the existing and evolving needs of consumers of legal services. Strategies:a.Gather and provide information to consumers that will help them obtain legal services and make informed decisions (e.g., registration and disciplinary information, public records available on websiteexpectations, licenses, FAQs, reliable data). b.Make information and processes accessible, understandable, and easy to navigate. c.Invest in and use existing and emerging technologies to enhance services and assistance to consumers of legal services. d.Collaborate with partners to enhance access to legal services across Illinois (e.g., rural areas, legal deserts). Goal 3: ARDC will address and resolve grievances in a fair, timely, efficient, and respectful manner.Strategies:a.Ensure procedural and outcome fairness, dignity, and impartiality for all participants in the grievance process. b.Improve workflow effectiveness and reduce backlogs through streamlined procedures and processes and effective case management practices.c.Leverage emerging technologies to increase access and enhance operational efficiency.d.Modernize grievance and disciplinary processes with fair, restorative, and problem-solving approaches.Goal 4: ARDC will build a reputation for being supportive, helpful, and transparent. Strategies: a.Implement a comprehensive communication strategy to increase visibility, shape a positive narrative, and promote ARDC's services and resources that support the ethical practice of law. b.Strengthen collaboration with the Illinois Supreme Court, sibling agencies, and other partners. c.Advance ARDCs legacy through proactive problem solving and expanded services and resources designed to prevent attorney errors and misconduct.d.Increase transparency around ARDC data and its effects on the disciplinary process while upholding confidentiality. 20252029 Strategic PlanARDC 6"