b'SCENARIO 2:Positive Future ScenarioBelow is a plausible, positive future narrative for ARDC. This scenario assumes ARDC is proactive, nimble, and responsive to the changing needs, expectations, and the effects of the many internal and external trends.a.Leader in the Field.ARDC has a stellar reputation; it is viewed as a leading regulatory agency, one that other agencies emulate. ARDC is a leader in the understanding of and use of AI. ARDC is a thought leader at the intersection of technology and law, where ARDC provides guidance to lawyers for how to most effectively and ethically use technology/AI in the practice of law.ARDC anticipates trends and adapts quickly, maintaining its leadership role in attorney registration and regulation. b.Fair and Respectful Treatment. Complainants feel they are treated with respect. ARDC is regarded as fair and helpful to lawyers and the public. ARDC routinely obtains feedback from various sources to improve practices and interactions. Better and more frequent communication is possible using existing and emerging technologies. c.Financially Stable.ARDC has adequate and stable funding.ARDC has established an effective dues schedule that works for ARDC and sibling agencies. d.ARDCs Focus/Work.ARDC is less about attorney discipline and more about supporting and rehabilitating attorneys. ARDC has lower case numbers and more informal resolutions; it has increased the use of alternatives to discipline, such as diversion.ARDC is involved in building a regulatory framework for licensed or certified paraprofessionals to help address the access to justice problem.ARDC has developed new processes to resolve disputes over fees (e.g., adopted a fee arbitration process; implemented mediation that provides relief to complainants). And, ARDC is adapting its workprograms and servicesto meet current and evolving needs.For example, ARDC has expanded its educational role.It is enhancing current educational programs and expanding into new areas (e.g., educating attorneys on how to adapt to / use new technologies; informing the public about the benefits of hiring / using an attorney or other legal professional, etc.).Additionally, ARDC is looking at innovative ways to address client / complainant concerns outside the traditional regulatory / discipline framework (e.g., similar to programs in Australia and United Kingdom).e.Reimagined Workplace/Talented, Engaged, and Satisfied Workforce. ARDC has updated its management, HR, and workplace practices in response to recent trends; it is known as a best place to work. ARDC is attracting and retaining diverse and talented staff.ARDC is a leader in developing an inclusive culture.New and seasoned staff are satisfied and engaged.ARDC pays well and has an excellent benefit structure.ARDC has anticipated and planned for succession needs; the transfer of institutional knowledge is occurring.ARDC has enhanced training and development opportunities, expanded career advancement / promotional opportunities, and has strengthened its performance management and accountability system.f.Volunteers.ARDC has a vibrant and effective volunteer recruitment system.20252029 Strategic PlanARDC 11'