b'SFA 1: Evolve and Enhance ARDCs Programs, Services, and Reputation Description: The legal profession is rapidly changing, with advancements in technology, evolving client expectations,andshiftingsocietalneedsplacingnewdemandsonattorneysandorganizationsthat regulate them. This strategic focus area (SFA) addresses the need to keep pace with these changes.Specifically, it illuminates how important it is for ARDC to evolve and adapt its programs, services, and reputationtomeetthechangingclimateandever-changingneedsoflawyers,theprofessionand consumers of legal services. The ARDC recognizes that to preserve and advance the integrity of the legal profession and fulfill its functions of registration and education, public outreach, restorative services and attorney discipline, it must adapt and effectively support the legal community in Illinois.That is, the ARDC must continuously transform and modernize its programs and services, ensuring its offerings remain relevant, efficient, and impactful. By enhancing and evolving its programsand services, the ARDC aims to better (1) equip attorneys with the tools and knowledge they need to practice ethically and effectively and (2) assist and serve consumers of legal services.The ARDC aims to remain a vital and effective resource for attorneys and consumers of legal services. The ARDC also remains steadfast in its commitment to protecting the public from attorney misconduct and errors and holding attorneys accountable for practicing ethically.The ARDC will take an increased consumer focus, refining its approach to resolving grievances between lawyers and consumers of legal services,ensuringthatchargesareaddressedpromptlyandwithopencommunicationwiththe complaining witness, and introducing appropriate measures of restorative justice. In short, the ARDC is dedicated to addressing and resolving complainants grievances in a fair, timely, and effective manner, reinforcing its role as a champion of ethical practice.Finally, by providing innovative and holistic regulatory programs and strengthening interactions with the legal community and consumers of legal services, the ARDC seeks not only to respond to the evolving needs, but also to reshape and enhance its reputation as a trusted, transparent, and supportive agency. By proactively addressing the needs, the ARDC is positioning itself as a forward-thinking and responsive regulator, reinforcing its reputation as a leader in legal regulation. Long Range Goals and Strategies:Goal 1: The ARDCs programs and services will meet the needs of lawyers and support lawyers in practicing ethically and competently.Strategies:a.Monitor evolving needs and gather meaningful data (e.g., registration) to inform the legal profession and ARDC programming.b.Provide holistic programs that help prevent misconduct (e.g., mentoring programs, behavioral health support / referrals, education programs, alternative dispute resolution (ADR), restorative justice) and deliver remedial services to attorneys to address grievances.c.Collaborate with the Court and partners to share insights and strengthen ARDCs programs and services. d.Foster a culture of excellence by educating, supporting, and holding lawyers accountable to high ethical standards. 20252029 Strategic PlanARDC 5'