b'Strengths Areas for Improvement-Need greater diversity of staff and volunteers; need greater diversity of staff across roles/levels (race/ethnicity, age, etc.) -Cross-training / Training and Education of Staff (e.g., how to discover and address / effective treatments for attorneys dealing with behavioral health, cognitive impairment, etc.) -Employee retention 7.Establish ARDC priorities and set measures/targets to track progress / accomplishments (NOTE: this in part will be accomplished through the strategic planning process) Strengths identified from Listening Tour Areas for Improvement from Listening Tour 9.Attractiveness as an Employer8.Growth and Development of Staff, Accountability 10.Employee Satisfaction - Meaningful Work,of Staff employees are contributing to mission, etc. 9.Technology and Information Security 11.Important Mission/Purpose 10.Role Clarity needed between Commission and 12.Knowledgeable and Respectful Staff andStaff(i.e., Governance vs. Operations) Volunteers 11.Handling of CasesStreamline processes/ 13.Effective and Empathetic Investigations intoprocedures, timely investigations and resolution, Misconduct / Effective Diversion Effortsreduce time to resolve grievances and pending 14.Disciplinary efforts are fair/due process iscases, inconsistency in how cases are handled and affordedvolunteers are independent and highoutcomes quality12.Respectful treatment for all parties; provide 15.Increased diversity on boardsopportunity to be heard, ensure a fair process (all aspects of procedural fairnessrespect, voice, 16.ARDCs products / programs are high quality /neutrality, and trust) helpful13.Disproportionate impact on solo practitioners 14.Perceptions of ARDC: Lawyers are afraid of ARDC (e.g., ARDC is out to get them); need to improve publics perception (and understanding) of ARDC 15.Confusion among public / bar of the various organizations involved in the legal professione.g., ARDC, sibling agencies, ISBA, etc.16.General distrust of court system and govt generally spills over to ARDC 20252029 Strategic PlanARDC 13'